Delete your CoachLive account

This is the fastest route and works for both coaches and clients:

1. Open the CoachLive app and sign in.
2. Go to Profile → Privacy & data.
3. Tap Delete my data and confirm.

This submits an account deletion request straight away. You will receive a confirmation, and the request is actioned within 30 days — usually far sooner.

If you can no longer sign in, email support@coachlive.app from the address on your CoachLive account with the subject “Delete my account”.

We will verify that the request comes from the account holder before acting on it, then confirm by email once it is done. We do not require any payment or additional account to make this request.

When your deletion request is actioned, we:

• Disable your account so it can no longer be signed into, and end all active sessions on every device.
• Remove your contact identifiers — your email address, phone number, and username are erased or replaced with a non-identifying placeholder, so the account can no longer be linked back to you.
• Delete your push notification tokens, so your devices stop receiving any CoachLive notifications.
• Remove your profile content — profile photo, bio, gallery images, and progress photos.
• Remove your personal training data — body weight and measurements, workout logs, assigned programs and meal plans, and your in-app messages.

A small amount of information is retained after deletion, either because the law requires it or because it no longer identifies you:

• Payment and transaction records — kept for up to 7 years to meet tax, accounting, and anti-fraud obligations. These records show amounts and dates, not your contact details.
• Coach payout records — where you were paid as a coach, the payout history is retained under the same financial obligations above.
• Aggregated and de-identified data — statistics that cannot be traced back to you or any individual, kept indefinitely.
• Records we are legally required to preserve — for example where there is an unresolved dispute, chargeback, or a legal hold. These are deleted once that obligation ends.

Backups are rotated on a rolling schedule, so residual copies in encrypted backups are overwritten within 90 days.

• Deletion cannot be undone. To use CoachLive again afterwards you will need to create a new account from scratch.
• Cancel any active subscription first. Deleting your account does not by itself cancel billing set up with a payment provider, and does not automatically refund payments already taken.
• Coaches: withdraw any remaining wallet balance before requesting deletion. Earnings still inside the settlement hold cannot be paid out once the account is closed.

For anything about this process, or to check the status of a request, contact us at support@coachlive.app. You can also read our Privacy Policy for the full picture of what CoachLive collects and why.